FAQS

We developed an algorythm over the last 3 years that can recognize the right maps in your uploaded stock file. 
This algorythm is accurately searching for the right values and the way they must be modified to achieve the best result, faster and more reliable than any human being.

All of your stock and tuned files are stored permanently on our server. 
You can download them when and how often you want to.

Our server meets the highest safety guidelines, with full secure backups of the data.
The server is hosted on one of the biggest suppliers worldwide and is protected through cloudflare.

In case of problems, select the corresponding job and create a support ticket. Please send all of the information such as pictures, screenshots, DTC scans and logging data.
Should it really not be possible to make it work, we will refund the credits to your account.

We respond very quickly during our working hours, you can check those in the dealer area.

We accept every binary format regardless of the tool you use, in this case you will have to calculate the checksum with the tool you are using.
Slave tools from DimSport are supported fully automated.