Terms of Conditions for Tuning24.org

1. General

1.1. Tuning24.org (hereinafter referred to as "Tuning24.org") provides Internet users (hereinafter "the User") with the ability to use its services under the terms of this User Agreement (hereinafter "the Agreement", "User Agreement"). This Agreement will be effective upon the express consent of the User with his terms and conditions under clause 1.4 of this Agreement.

1.2. Tuning24.org offers users access to services such as uploading, analyzing, modifying and tuning files. All currently available services as well as their development and / or supplementation of new services are subject of this Agreement.

1.3. Use of Tuning24.org services is governed by this Agreement and the Privacy Policy and the Terms of Use of certain services. This Agreement is subject to change without notice by Tuning24.org, and a new revision of this Agreement will be effective if it is published online at the Internet address specified in this paragraph, unless otherwise specified in the new revision of this Agreement. The current revision of this User Agreement is available at any time at tuning24.org/termsofcontiditions

1.4. If you begin using services / specific features or undergoing the registration process, it is assumed that the user has fully accepted the terms of this agreement without any limitations or exceptions. If the user does not agree to any terms of this Agreement, the user may not use or use Tuning24.org services. If Tuning24.org makes any changes to this Agreement under clause 1.3 and the user disagrees, the user will cease to use Tuning24.org services.

2. User Registration. User Account.

2.1. To use certain Tuning24.org services or certain specific features of services, the user must complete the registration to create their personal account.

2.2. Upon registration, the user must provide valid and complete information in the registration form and update it regularly. If the user provides invalid information or if Tuning24.org has reason to believe that the information provided by the user is incomplete or invalid, Tuning24.org may, in its sole discretion, suspend or delete the user's account or the user deny services (or certain features).

2.3. Tuning24.org reserves the right to require the user at any time to check the information provided during registration and to provide supporting documents. Failure to provide such documents may, at Tuning24.org's discretion, be considered as providing invalid information and will result in consequences under clause 2.2 of this Agreement. If the information provided by the user does not match the information provided during registration or if the information provided during registration does not identify the user, Tuning24.org reserves the right to grant users access to and use of the user account Tuning24.org services vu deny or delete the account.

2.4. Any personal information of the User contained in the User account shall be stored and processed by Tuning24.org according to Privacy Policy

2.5. User account:
2.5.1. Upon registration, the user must provide a valid email address (used as a login) and a password to access the account. The user must also confirm this when registering. After registering, the user receives a confirmation e-mail, and then activates his user account with the reply from the confirmation e-mail. Tuning24.org can prohibit the use of certain logins and set other login and password requirements (length, permissible symbols, etc.).

2.6. The user is responsible for the security of the selected access routes to his account and for the confidentiality of such means. The User is responsible for all actions (and their consequences) in and with Tuning24.org services through the User's account, including the voluntary transmission of information by the User to access the User Account to third parties under conditions (including through contracts or agreements )). All acts in or with Tuning24.org services that are performed through the User Account are considered User-Excluded, except in cases where the User has unauthorized access to Tuning24.org as described in clause 2.7 Services by the user. Account and / or any other breach (alleged violation) of the confidentiality of access to his / her user account.

2.7. The User shall promptly notify Tuning24.org of unauthorized (not user-permitted) access to Tuning24.org services through the User's account and / or any breach of (allegedly infringing) the confidentiality of the selected access to his / her account. For security reasons, the user must log out of Tuning24.org services after completing each session (Logout button). Tuning24.org is not responsible for the potential loss or corruption of information and for any other consequences arising out of the user's failure to comply with this part of this Agreement.

2.8. You may not reproduce, duplicate or copy, sell, resell, or use for any purpose any part of Tuning24.org services (including content made available to users through services) or access to Tuning24.org services, unless: Tuning24 has approved this.

2.9. Account termination.
2.9.1. Tuning24.org may block or delete the user's account, prohibit access to certain Tuning24.org services by any account, and delete content without cause, including if the user violates the terms of this agreement and the terms of the clauses listed in the clause , 1.3 of this and in case of non-use of a service.

2.10. The user may at any time delete his account from any Tuning24.org service or, if available, terminate the account with respect to certain services. To delete an account, the user must send a request to this email address: [email protected]

3. General Usage

3.1. Tuning24.org may set restrictions on the use of services for all users or specific categories of users (depending on the location of the user, the language of the service, etc.), including: availability / unavailability of certain service functions, period of storage of tasks or files and any other content, maximum number of tasks or files by a registered user, maximum size of a file or disk space, maximum number of service usages in a given period of time, maximum storage time of content, special downloadable content parameters, etc. Tuning24 .org can make automatic requests prohibit its servers and stop accepting automatically generated information.

3.2. Tuning24.org can send informational messages to their users.

4. User Content

4.1. The user is responsible for complying with all applicable user-submitted content, including the responsibility to third parties, if the publication of content or its content by the user is based on the rights and legitimate interests of third parties, including personal non-proprietary rights. Copyright, other intellectual property rights of third parties and / or interference with other intangible assets.

4.2. The User acknowledges and agrees that Tuning24.org may use the User Content at its sole discretion and that it may reproduce the User Content to meet the technical requirements of a particular Service.

5. Terms of Tuning24.org Service Use

5.1. The User is responsible to third parties for all actions related to the use of Tuning24.org, including any actions that result in infringement of the rights and legitimate interests of third parties, as well as compliance with the laws governing the use of the Tuning24.org service.

5.2. When using Tuning24.org the user is not allowed to:

5.2.1. Violate the rights of third parties, including minors and / or cause damage in any way.

5.2.2. To pretend to be another person or representative of an organization and / or community without being authorized to do so.

5.2.3. support any act in order to violate the restrictions and prohibitions set forth in this Agreement;

5.2.4. Not violate legal norms, including international law.

6. Exclusive Rights to Services and Content

6.1. All objects available through Tuning24.org services, such as design elements, ECU files, text, graphics, illustrations, videos, software, databases, and other objects, are the exclusive property of Tuning24.org

7. No Guarantees, Limitation of Liability

7.1. The user uses Tuning24.org services at his own risk. Services are offered as planned. Tuning24.org assumes no responsibility, including for the compliance of the services with the user's intention;

7.2. Tuning24.org does not guarantee that the services will meet the user's requirements; our services are provided without interruptions, promptly, sustainably and without error; that the results obtained with the use of Services are accurate, reliable and can be used for any purpose or in any manner whatsoever (e.g. identifying and / or verifying facts); that the quality of products, services, information, etc. received through the Services meets the user's expectations;

7.3. All information and / or materials (including controller files, downloadable software, messages, instructions, and policies, etc.) that the user accesses through Tuning24.org may be used by the user at their own risk. Any possible consequences of the use of such information and / or materials, including damage to the user's or third-party computer, damage to the user's or third-party's vehicle, or other damage;

7.4. Tuning24.org cannot be held liable for any loss resulting from the use made by the user of Tuning24.org services or separate parts / features of services;

7.5. If the User has claims to the quality of the services of Tuning24.org, the User should contact with support service by email [email protected]

8. Other Provisions

8.1. This agreement is an agreement between the user and Tuning24.org regarding the use of services and supersedes all prior agreements between the user and Tuning24.org.

8.2. Nothing in this Agreement may be interpreted as an agency, partnership, reciprocal activity, employment or other relationship not expressly set forth in this Agreement.

8.3. If for any reason one or more provisions of this Agreement are held to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of this Agreement.

8.4. The failure of Tuning24.org to act against the terms of this Agreement in the event of User or other User Violation does not deprive Tuning24.org of the right to take measures to protect its interests in the future and is not construed as a waiver by Tuning24 .org on their rights in case of future similar or identical violations.

9. Payment & Refund policy

9.1. Payments can be done by Paypal or credit card.

9.2. The minimum amount credits that can be purchased are 250 credits by credit card or Paypal. If you want buy less then 250 credits, please write to [email protected], you can do that by wire transfer.

9.3. The maximum period of time in which the user is entitled to the quality of the processing of the files is 30 days. The beginning of this period is the time of payment of the order. This period is counted independently for each processing task and is not transferred to another processing task.

9.4. The user must send the e-mail message to [email protected] from the e-mail address that the user uses in the account. User acknowledges and agrees that the claims will not be accepted if they have not been sent to [email protected] from the email address the user uses in their account.

9.5. The user must provide detailed information on the processing task in the application, including a description of the problem, photos, screenshots, and other information that confirms the existence of the problem. At the request of Tuning24.org, the user must provide any additional information about the problem.

9.6. The user acknowledges and agrees that Tuning24.org has a priority right that would resolve the problems with the user's processing task. The user must wait until Tuning24.org fixes the problem or notifies the user that the problem cannot be solved.

9.7. The user must give Tuning24 at least 3 tries to fix the problem before the credits get refunded.

9.8. There is no refund on purchased credits or products that were not used.
If the customer still wants the refund, there will be a deduction of 20% on the refund.

10. Update policy for tuning-files

10.1. Slave customers. If your customer got a reflash from dealer and the tuning get lost, we charge a flat fee of 50 credits for the new tuning.

10.2. Master customers. If your customer  got a reflash from dealer you must buy another tune.